Frequently Asked Questions
What is the difference between Texture Clay and Clay Wax?
What is the difference between Texture Clay and Clay Wax?
Texture Clay offers a matte finish with strong hold, while Clay Wax provides a semi-matte finish with a higher, longer-lasting hold.
How long will shipping take?
How long will shipping take?
Orders within Canada typically arrive in 3–10 business days, depending on your province.
U.S. orders typically arrive within 5-12 business days, depending on your state.
Express options may be faster.
Do you ship to the United States or internationally?
Do you ship to the United States or internationally?
Yes, we ship across Canada, the United States, and select international regions. Rates are shown at checkout.
How much is shipping?
How much is shipping?
Shipping rates are calculated at checkout based on weight and location.
We also offer Free Shipping on orders over $60 (Canada & U.S. only).
What is your return policy?
What is your return policy?
We accept returns for unused, unopened products within 14 days of delivery.
If your item arrives damaged or incorrect, we will replace it at no cost.
How do I contact customer support?
How do I contact customer support?
Email us anytime at profilehairproducts@gmail.com and we’ll get back to you within 24–48 hours.
Are your ingredients safe for daily use?
Are your ingredients safe for daily use?
Yes. All Profile formulas are made with clean, hair-friendly ingredients and are safe for regular use.
How do I use the products together for best results?
How do I use the products together for best results?
Use Sea Salt Spray on lightly damp hair for volume, then follow with Texture Clay or Clay Wax for hold and definition.